Click Travel

Make your travel smoother by using an e-ticket for your next train journey

How do train e-tickets work?

Guidance on affected bookings during the UK train strike

How to choose which ticket type is suitable for your journey

Include zones 1 and 2 or travel across London on your rail ticket. Buy a London Travelcard or include one in your ticket.

London underground map with station list and location grid references

A link to National Rail's information and advice

Some trains tickets can be put on hold on Click Travel

Find out what special assistance is available to passengers with a disability and how to arrange it.

How to amend the dates and times of the outbound and inbound train journeys on your advance ticket

How to cancel an off-peak or anytime rail ticket and obtain a refund.

What to do if you want compensation because your train is cancelled or delayed.

Hints and tips on collecting rail tickets from the station

When collecting train tickets from the train station,  the ticket machine doesn't recognise my ticket reference

When collecting train tickets from the station, the ticket machine accepts your ticket reference but won't print all the tickets.

When collecting rail tickets from the station, the machine at the train station says the tickets are printed already

When collecting train tickets from the station, do I need to have the original card used to pay for the train ticket?