Trains

How do train e-tickets work?

Make your travel smoother by using an e-ticket for your next train journey

Written by Hayley Marsden
Updated over a week ago

Print out a rail ticket on your ticket printer

Written by Hayley Marsden
Updated over a week ago

Ticket types & validities

How to choose which ticket type is suitable for your journey

Written by Danielle Marston
Updated over a week ago

Maintain your ticket printer - ClickTix

Written by Hayley Marsden
Updated over a week ago

Connect PC to onsite ticket printer & troubleshooting - ClickTix

How to get setup and start printing

Written by Hayley Marsden
Updated over a week ago

Sleeper trains

Written by Hayley Marsden
Updated over a week ago

How do I search for all London stations?

Written by Hayley Marsden
Updated over a week ago

Travel across London overground or underground

Include zones 1 and 2 or travel across London on your rail ticket. Buy a London Travelcard or include one in your ticket.

Written by Hayley Marsden
Updated over a week ago

London underground map

London underground map with station list and location grid references

Written by Hayley Marsden
Updated over a week ago

National Rail advice

A link to National Rail's information and advice

Written by Hayley Marsden
Updated over a week ago

Putting a train ticket on hold

Some trains tickets can be put on hold on Click Travel

Written by Hayley Marsden
Updated over a week ago

Passenger special assistance for train journeys

Find out what special assistance is available to passengers with a disability and how to arrange it.

Written by Hayley Marsden
Updated over a week ago

Exchange an Advance train ticket online

How to amend the dates and times of the outbound and inbound train journeys on your advance ticket

Written by Annie Walker
Updated over a week ago

Cancel your anytime or off-peak train booking

How to cancel an off-peak or anytime rail ticket and obtain a refund.

Written by Annie Walker
Updated over a week ago

Train cancellations and train delays

What to do if you want compensation because your train is cancelled or delayed.

Written by Hayley Marsden
Updated over a week ago

Collecting your train tickets

Hints and tips on collecting rail tickets from the station

Written by Hayley Marsden
Updated over a week ago

What to do if the ticket reference doesn't work in the ticket machine

When collecting train tickets from the train station, the ticket machine doesn't recognise my ticket reference

Written by Hayley Marsden
Updated over a week ago

What to do if the ticket machine at the station prints only some of the train tickets

When collecting train tickets from the station, the ticket machine accepts your ticket reference but won't print all the tickets.

Written by Hayley Marsden
Updated over a week ago

What to do if the ticket machine says the train tickets are printed already

When collecting rail tickets from the station, the machine at the train station says the tickets are printed already

Written by Hayley Marsden
Updated over a week ago

You ask: "Do I need to have the original card used to pay for the train ticket?"

When collecting train tickets from the station, do I need to have the original card used to pay for the train ticket?

Written by Hayley Marsden
Updated over a week ago

You ask: "Do I need to collect my train ticket from the station I am travelling from?"

Written by Hayley Marsden
Updated over a week ago