Click Travel

Make your travel smoother by using an e-ticket for your next train journey

How do train e-tickets work?

Guidance on affected bookings during the UK train strike

UK Train Strikes in 2025

Print out a rail ticket on your ticket printer

How to choose which ticket type is suitable for your journey

Ticket types & validities

Maintain your ticket printer - ClickTix

Connect PC to onsite ticket printer & troubleshooting - ClickTix

Sleeper trains

How to save money using split ticketing to book UK train journeys

How does Split Ticketing work?

Hayley Marsden

Danielle Marston

Laura Bell

Trains

Include zones 1 and 2 or travel across London on your rail ticket. Buy a London Travelcard or include one in your ticket.

Travel across London overground or underground

London underground map with station list and location grid references

London underground map

A link to National Rail's information and advice

National Rail advice

Some trains tickets can be put on hold on Click Travel

Putting a train ticket on hold

Find out what special assistance is available to passengers with a disability and how to arrange it.

Passenger special assistance for train journeys

How to cancel an off-peak or anytime rail ticket and obtain a refund.

Cancel your anytime or off-peak train booking

What to do if you want compensation because your train is cancelled or delayed.

Train cancellations and train delays

Annie Walker

General

Train Ticket Delivery Options

When collecting train tickets from the train station,  the ticket machine doesn't recognise my ticket reference

What to do if the ticket reference doesn't work in the ticket machine

When collecting train tickets from the station, the ticket machine accepts your ticket reference but won't print all the tickets.

What to do if the ticket machine at the station prints only some of the train tickets

When collecting rail tickets from the station, the machine at the train station says the tickets are printed already

What to do if the ticket machine says the train tickets are printed already

When collecting train tickets from the station, do I need to have the original card used to pay for the train ticket?

You ask: "Do I need to have the original card used to pay for the train ticket?"

You ask: "Do I need to collect my train ticket from the station I am travelling from?"

Chris Vince

Collecting train tickets

Service status

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.