Helping you with your journey
It's recommended that you book assistance at least 24 hours in advance of your journey.
The train operating company can organise for someone to:
Meet you at the entrance to the station or a meeting point and accompany you to your train.
Provide a ramp on and off the train if you need one.
Meet you from your train and take you to your next train or the station exit.
Carry your bag.
Rail services are now far more accessible than they were in the past and many people with a disability are able to use the rail network without assistance.
Station staff will help you if they can, even if you just turn up. Sometimes this might take a little time because they will have other things to do, like dispatch a train or look after safety on the platform. If station staff are not able to help you they should explain clearly why not.
Cancelled or delayed trains
If your train is cancelled or delayed, you will not be left stranded. Train operating companies will do everything possible to get you to the station you wanted to get to. If you can’t access a rail replacement bus, the train operating company will provide an accessible alternative, such as a free taxi to the station you wanted to go to.
Arranging special assistance
Special Assistance details can be added to your profile and every time you make a booking on platform a notifiation will be sent to our team to action the special assistance for you, no need to contact us in this case!
Step 1- After logging in Click Travel, select Your Account
Step 2-Click Traveller Assistance
Step 3-Complete the details and click update
Stp 4-Thats it! When you make a booking our team will receive a notification and complete your assistance for you
Alternatively, After you've made your train booking on Click Travel, you can book assistance online using the Assisted Travel Form or by phone using these numbers:
0800 022 3720
0845 60 50 600 textphone/minicom
Arrangements are made for all legs of the journey, even when it involves multiple train operating companies.
If you wish for Click Travel to provide the Train operators with the level of assistance you require, please contact us & provide some of the answers to our questions below:-
What time will you arrive at the station?
Your profile doesn't hold a mobile contact number, are you able to provide this information?
Will you be able to reach the Ticket desk to meet any station staff?
Will you need any help with any luggage?
Will you be travelling in a wheelchair and need access to a ramp?