In your train search results you will be presented with different ticket types, and each type has different restrictions.
Anytime tickets
Refundable.
Flexible to use the same ticket on other train times on the same day, as long as they are adhering to the validity and route restrictions rules of the purchased ticket.
There is a fee for cancellation per ticket
Offpeak tickets
Refundable.
Flexible to use the same ticket on other offpeak train times, as long as they are adhering to the validity and route restrictions rules of the purchased ticket.
There is a fee for cancellation per ticket
Advance tickets
Non refundable.
This ticket is only valid on the train time/date specified, can exchange before the original booked train has departed the station. (recommend 2 hours prior).
There is a fee for amendment per ticket
Travelcards
Refundable.
Flexible to multi use the same ticket all day for the travel date booked.
There is a fee for cancellation per ticket
Ticket must be returned to us in order for the cancellation to be refunded, or amendment to be processed.
Please see the links below for articles specific to:
Cancelling your Anytime or off-peak ticket
Exchanging your Advance ticket
If you have experienced a train cancellation or delay