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What to do if the ticket machine says the train tickets are printed already
What to do if the ticket machine says the train tickets are printed already

When collecting rail tickets from the station, the machine at the train station says the tickets are printed already

Hayley Marsden avatar
Written by Hayley Marsden
Updated over 2 months ago

1 Are you travelling with others? If so, your colleagues and you may share the same ticket reference. Ask your colleagues if they have printed out your tickets already.

2 Did you buy 2 single tickets? If so, we will have sent you 2 confirmations. However, both confirmations share the same Ticket collection reference, so you should enter this into the ticket machine once only. Then, both single tickets print out together.
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3 If you still have problems, contact us:

0121 368 1666

You can call us 24 hours a day.

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