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16 articles in this collection
Written by
Danielle Marston,
Louise Grimmett,
Hayley Marsden
and 1 other
Properties that do not accept billback
How to check how a hotel bill will be settled
Written by
Danielle Marston
Updated over a week ago
Meetings, Events and Hotel groups of 9 and more
Written by
Louise Grimmett
Updated over a week ago
General
Amend or change your hotel booking
How to amend the dates of your hotel stay, change the traveller name, number of guests, room type or add any additions.
Written by
Annie Walker
Updated over a week ago
Booking an accessible hotel room on Click Travel
Find out how to book an accessible hotel room that's suitable for travellers with reduced mobility
Written by
Hayley Marsden
Updated over a week ago
Cancel your hotel booking
How to cancel your hotel booking online
Written by
Annie Walker
Updated over a week ago
Hotel billback
What is billback?
Billback is a popular form of payment for hotel bookings.
Written by
Hayley Marsden
Updated over a week ago
The billback process
How to use billback before and during your hotel stay
Written by
Hayley Marsden
Updated over a week ago
International billback restrictions
For hotel bookings in certain countries, we cannot process billback.
Written by
Hayley Marsden
Updated over a week ago
Billback instruction
The billback instruction is a copy of the payment instructions we send to the hotel.
Written by
Hayley Marsden
Updated over a week ago
Find a hotel that uses billback
Business travellers can avoid the hassle of having to pay the bill themselves and then claim back the money through expenses.
Written by
Hayley Marsden
Updated over a week ago
How to find out if a hotel booking is going through billback
Find out if billback is being used to pay for a hotel booking.
Written by
Hayley Marsden
Updated over a week ago
You ask: "Why can I see the full credit card details on the hotel payment instructions?"
This is because hotel billback uses a virtual credit card to make payment.
Written by
Hayley Marsden
Updated over a week ago
What to do if the hotel has an issue with hotel billback
You check in and your hotel says billback isn't set up
Hotel billback problems
Written by
Hayley Marsden
Updated over a week ago
Your hotel declines the virtual credit card that we provide for billback payment
Hotel billback problems
Written by
Hayley Marsden
Updated over a week ago
You arrive at your hotel WITHOUT the billback instruction
Hotel billback problems
Written by
Hayley Marsden
Updated over a week ago
The hotel tries to charge your credit card and not the virtual credit card.
Hotel billback problems
Written by
Hayley Marsden
Updated over a week ago