Go to Click Travel
Book hotels and manage your booking
Properties that do not accept billback
Meetings, Events and Hotel groups of 9 and more
Amend or change your hotel booking
Booking an accessible hotel room on Click Travel
Cancel your hotel booking
What is billback?
The billback process
International billback restrictions
Find a hotel that uses billback
How to find out if a hotel booking is going through billback
You ask: "Why can I see the full credit card details on the hotel payment instructions?"
What to do if the hotel has an issue with hotel billback
You check in and your hotel says billback isn't set up
Your hotel declines the virtual credit card that we provide for billback payment
You arrive at your hotel WITHOUT the billback instruction
The hotel tries to charge your credit card and not the virtual credit card.