Click Travel

How to check how a hotel bill will be settled

Properties that do not accept billback

Meetings, Events and Hotel groups of 9 and more

Danielle Marston

Louise Grimmett

Annie Walker

Hotels

How to amend the dates of your hotel stay, change the traveller name, number of guests, room type or add any additions.

Amend or change your hotel booking

General

Billback is a popular form of payment for hotel bookings.

What is billback?

How to use billback before and during your hotel stay

The billback process

For hotel bookings in certain countries, we cannot process billback.

International billback restrictions

The billback instruction is a copy of the payment instructions we send to the hotel.

Billback instruction

Business travellers can avoid the hassle of having to pay the bill themselves and then claim back the money through expenses.

Find a hotel that uses billback

Find out if billback is being used to pay for a hotel booking.

How to find out if a hotel booking is going through billback

This is because hotel billback uses a virtual credit card to make payment.

You ask: "Why can I see the full credit card details on the hotel payment instructions?"

International billback Restrictions

Hayley Marsden

Scott Woolley

Hotel billback

You check in and your hotel says billback isn't set up

Your hotel declines the virtual credit card that we provide for billback payment

You arrive at your hotel WITHOUT the billback instruction

The hotel tries to charge your credit card and not the virtual credit card.

What to do if the hotel has an issue with hotel billback

Service status

Find answers and get help from Intercom Support and Community Experts

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