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Book hotels and manage your booking

Danielle Marston avatarLouise Grimmett avatarAnnie Walker avatar
By Danielle and 3 others4 authors15 articles
Properties that do not accept billback
Meetings, Events and Hotel groups of 9 and more

General


Amend or change your hotel booking
Cancel your hotel booking

Hotel billback


What is billback?
The billback process
International billback restrictions
Billback instruction
Find a hotel that uses billback
How to find out if a hotel booking is going through billback
You ask: "Why can I see the full credit card details on the hotel payment instructions?"

What to do if the hotel has an issue with hotel billback


You check in and your hotel says billback isn't set up
Your hotel declines the virtual credit card that we provide for billback payment
You arrive at your hotel WITHOUT the billback instruction
The hotel tries to charge your credit card and not the virtual credit card.
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