Meetings, Events and Hotel groups of 9 and more

Written by Louise Grimmett
Updated over a week ago

Amend or change your hotel booking

How to amend the dates of your hotel stay, change the traveller name, number of guests, room type or add any additions.

Written by Annie Walker
Updated over a week ago

Booking an accessible hotel room on Click Travel

Find out how to book an accessible hotel room that's suitable for travellers with reduced mobility

Written by Hayley Marsden
Updated over a week ago

Cancel your hotel booking

How to cancel your hotel booking online

Written by Annie Walker
Updated over a week ago

What is billback?

Billback is a popular form of payment for hotel bookings.

Written by Hayley Marsden
Updated over a week ago

The billback process

How to use billback before and during your hotel stay

Written by Hayley Marsden
Updated over a week ago

International billback restrictions

For hotel bookings in certain countries, we cannot process billback.

Written by Hayley Marsden
Updated over a week ago

Billback instruction

The billback instruction is a copy of the payment instructions we send to the hotel.

Written by Hayley Marsden
Updated over a week ago

Find a hotel that uses billback

Business travellers can avoid the hassle of having to pay the bill themselves and then claim back the money through expenses.

Written by Hayley Marsden
Updated over a week ago

How to find out if a hotel booking is going through billback

Find out if billback is being used to pay for a hotel booking.

Written by Hayley Marsden
Updated over a week ago

You ask: "Why can I see the full credit card details on the hotel payment instructions?"

This is because hotel billback uses a virtual credit card to make a one-off payment.

Written by Hayley Marsden
Updated over a week ago

You check in and your hotel says billback isn't set up

Hotel billback problems

Written by Hayley Marsden
Updated over a week ago

Your hotel declines the virtual credit card that we provide for billback payment

Hotel billback problems

Written by Hayley Marsden
Updated over a week ago

You arrive at your hotel WITHOUT the billback instruction

Hotel billback problems

Written by Hayley Marsden
Updated over a week ago

The hotel tries to charge your credit card and not the virtual credit card.

Hotel billback problems

Written by Hayley Marsden
Updated over a week ago