If the virtual credit card (v-card) is declined when the hotel tries to charge it, the hotel may contact us to sort it out.

Otherwise, if the hotel asks you for payment instead:

We can then

There are several typical reasons why a hotel declines the v-card we provide for a billback payment:

On your billback instruction, check the costs that the person who made the booking authorised to be charged to your organisation via billback. For example:
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The hotel is not allowed to charge a value that exceeds these costs to the v-card. Also, these costs cannot be changed. Please settle any excess directly with the hotel at checkout.
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This is a common mistake made by hotel staff.

For billback purposes, Click Travel issues each individual traveller with their own v-card. However, if you are travelling with one or more colleagues, hotels often tie the bookings together rather than charging the bookings separately. 

If you all check out together, sometimes the hotel staff don't recognise that each billback instruction has a different v-card number. Then they attempt to charge the entire bill for all travellers to one v-card and thereby exceed the v-card's credit limit.

As a fraud prevention mechanism, some v-cards are created with a transaction limit. This means the card can only be charged a certain number of times. 

But some hotels make charges to the credit card upon booking (for prepaid rates), upon arrival (in accordance with their policies) and during your stay (eg where evening meals are taken at a neighbouring restaurant). The transaction limit typically accounts for this. However, if the hotel does exceed the transaction limit, a decline is the result.

When charging the card, the hotel fails to use the pre-authorisation. The charge then appears to be a duplicate and the payment is therefore declined.

We have had cases of this, where the hotel simply does not charge our v-card!
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