Click Travel

Removing Support for TLSv1.0 and TLSv1.1

How to make a booking for a traveller who does not have a profile.

Why can't I book for a guest traveller?

Hotel Billback policies have moved from Accounts to their own section of Team Admin.

Where have my Billback settings gone?

When you ask Click Travel to download a file (e.g. report) to your computer, nothing happens. Try adjusting your browser's pop-up settings.

Download doesn't work

What to do when you are having connectivity problems with the Click Travel Application

Resolving Click Travel Browser Issues

I asked for my tickets to be posted to me but I haven’t received them

I haven't received my tickets

We’ve changed who can view report templates. If you no longer have any report templates, ask your team admin to update your access.

“Where have my report templates gone?”

You can update the email addresses of team members who haven't logged in using the Member import and Team member references.

"Our domain name has changed, how can we update our email addresses?"

This article outlines the new guidelines for using One-Time Passcodes (OTP) during checkout and other sensitive actions on the platform.

One-Time Passcode (OTP) Guidelines

Hayley Marsden

James Butherway

Danielle Marston

Troubleshooting

Having trouble signing in to Click Travel? Here's what you can do:

Problems signing in

Every now and then, we recommend that you clear your browser's cache and cookies

How to clear your browser cache and cookies

To use Click Travel, you need to enable cookies in your browser

How to enable cookies

How to check Click Travel's service status

Make sure Click Travel is working OK

To get round this, create a bookmark you can use to sign in to Click Travel.

The Click Travel sign-in page expires. Why is this?

Signing in

I haven't received an email

Email

We store booker and traveller information in two ways: ID and email. You may need to change your custom report template's column headers.

What to do if the booker and traveller emails are missing from your custom report

Reporting

Instructions for how to save your csv file in UTF-8 format using Google Drive, Notepad or Microsoft Excel so you can upload it.

How to fix the non-Unicode characters error when uploading a file

Seeing question marks in your custom data? The list for your custom field needs to be changed to UTF-8 format and imported again.

Question marks in your custom fields or reports

Uploading and downloading files

Service status

Find answers and get help from Intercom Support and Community Experts

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