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Troubleshooting

Troubleshooting

Fixes for common problems

James Butherway avatar Helen avatar Hayley Marsden avatar
16 articles in this collection
Written by James Butherway, Helen, and Hayley Marsden

Where have my Billback settings gone?

Hotel Billback policies have moved from Accounts to their own section of Team Admin.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

Download doesn't work

When you ask Click Travel to download a file (e.g. report) to your computer, nothing happens. Try adjusting your browser's pop-up settings.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

Resolving Click Travel Browser Issues

What to do when you are having connectivity problems with the Click Travel Application
James Butherway avatar
Written by James Butherway
Updated over a week ago

I haven't received my tickets

I asked for my tickets to be posted to me but I haven’t received them
Helen avatar
Written by Helen
Updated over a week ago

“Where have my report templates gone?”

We’ve changed who can view report templates. If you no longer have any report templates, ask your team admin to update your access.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

"Our domain name has changed, how can we update our email addresses?"

You can update the email addresses of team members who haven't logged in using the Member import and Team member references.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago
Signing in

Problems signing in

Are you having problems signing in to Click Travel? Find out what to do next.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

How to clear your browser cache and cookies

Every now and then, we recommend that you clear your browser's cache and cookies
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

How to enable cookies

To use Click Travel, you need to enable cookies in your browser
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

Make sure Click Travel is working OK

How to check Click Travel's service status
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

The Click Travel sign-in page expires. Why is this?

To get round this, create a bookmark you can use to sign in to Click Travel.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago
Booking travel

Problems confirming your booking

Find out why a booking can fail, what to do if your booking fails and how to reduce the chances of experiencing a booking failure.
Helen avatar
Written by Helen
Updated over a week ago
Email

I haven't received an email

Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago
Reporting

What to do if the booker and traveller emails are missing from your custom report

We store booker and traveller information in two ways: ID and email. You may need to change your custom report template's column headers.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago
Uploading and downloading files

How to fix the non-Unicode characters error when uploading a file

Instructions for how to save your csv file in UTF-8 format using Google Drive, Notepad or Microsoft Excel so you can upload it.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago

Question marks in your custom fields or reports

Seeing question marks in your custom data? The list for your custom field needs to be changed to UTF-8 format and imported again.
Hayley Marsden avatar
Written by Hayley Marsden
Updated over a week ago