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Troubleshooting
Troubleshooting
Fixes for common problems
+2
18 articles in this collection
Written by
Richard Box,
James Butherway,
Robin Smith
and 2 others
Removing Support for TLSv1.0 and TLSv1.1
Browser security update
Written by
Robin Smith
Updated over a week ago
Why can't I book for a guest traveller?
How to make a booking for a traveller who does not have a profile.
Written by
Danielle Marston
Updated over a week ago
Where have my Billback settings gone?
Hotel Billback policies have moved from Accounts to their own section of Team Admin.
Written by
Hayley Marsden
Updated over a week ago
Download doesn't work
When you ask Click Travel to download a file (e.g. report) to your computer, nothing happens. Try adjusting your browser's pop-up settings.
Written by
Hayley Marsden
Updated over a week ago
Resolving Click Travel Browser Issues
What to do when you are having connectivity problems with the Click Travel Application
Written by
James Butherway
Updated over a week ago
I haven't received my tickets
I asked for my tickets to be posted to me but I haven’t received them
Written by
Richard Box
Updated over a week ago
“Where have my report templates gone?”
We’ve changed who can view report templates. If you no longer have any report templates, ask your team admin to update your access.
Written by
Hayley Marsden
Updated over a week ago
"Our domain name has changed, how can we update our email addresses?"
You can update the email addresses of team members who haven't logged in using the Member import and Team member references.
Written by
Hayley Marsden
Updated over a week ago
Signing in
Problems signing in
Are you having problems signing in to Click Travel? Find out what to do next.
Written by
Hayley Marsden
Updated over a week ago
How to clear your browser cache and cookies
Every now and then, we recommend that you clear your browser's cache and cookies
Written by
Hayley Marsden
Updated over a week ago
How to enable cookies
To use Click Travel, you need to enable cookies in your browser
Written by
Hayley Marsden
Updated over a week ago
Make sure Click Travel is working OK
How to check Click Travel's service status
Written by
Hayley Marsden
Updated over a week ago
The Click Travel sign-in page expires. Why is this?
To get round this, create a bookmark you can use to sign in to Click Travel.
Written by
Hayley Marsden
Updated over a week ago
Booking travel
Problems confirming your booking
Find out why a booking can fail, what to do if your booking fails and how to reduce the chances of experiencing a booking failure.
Written by
Richard Box
Updated over a week ago
Email
I haven't received an email
Written by
Hayley Marsden
Updated over a week ago
Reporting
What to do if the booker and traveller emails are missing from your custom report
We store booker and traveller information in two ways: ID and email. You may need to change your custom report template's column headers.
Written by
Hayley Marsden
Updated over a week ago
Uploading and downloading files
How to fix the non-Unicode characters error when uploading a file
Instructions for how to save your csv file in UTF-8 format using Google Drive, Notepad or Microsoft Excel so you can upload it.
Written by
Hayley Marsden
Updated over a week ago
Question marks in your custom fields or reports
Seeing question marks in your custom data? The list for your custom field needs to be changed to UTF-8 format and imported again.
Written by
Hayley Marsden
Updated over a week ago