Click Travel

Removing Support for TLSv1.0 and TLSv1.1

How to make a booking for a traveller who does not have a profile.

Hotel Billback policies have moved from Accounts to their own section of Team Admin.

When you ask Click Travel to download a file (e.g. report) to your computer, nothing happens. Try adjusting your browser's pop-up settings.

What to do when you are having connectivity problems with the Click Travel Application

I asked for my tickets to be posted to me but I haven’t received them

We’ve changed who can view report templates. If you no longer have any report templates, ask your team admin to update your access.

You can update the email addresses of team members who haven't logged in using the Member import and Team member references.

Are you having problems signing in to Click Travel? Find out what to do next.

Every now and then, we recommend that you clear your browser's cache and cookies

To use Click Travel, you need to enable cookies in your browser

How to check Click Travel's service status

To get round this, create a bookmark you can use to sign in to Click Travel.

Find out why a booking can fail, what to do if your booking fails and how to reduce the chances of experiencing a booking failure.

We store booker and traveller information in two ways: ID and email. You may need to change your custom report template's column headers.

Instructions for how to save your csv file in UTF-8 format using Google Drive, Notepad or Microsoft Excel so you can upload it.

Seeing question marks in your custom data? The list for your custom field needs to be changed to UTF-8 format and imported again.