Troubleshooting

Fixes for common problems

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17 articles in this collection
Written by Richard Box, James Butherway, Danielle Marston and 1 other

Why can't I book for a guest traveller?

How to make a booking for a traveller who does not have a profile.

Written by Danielle Marston
Updated over a week ago

Where have my Billback settings gone?

Hotel Billback policies have moved from Accounts to their own section of Team Admin.

Written by Hayley Marsden
Updated over a week ago

Download doesn't work

When you ask Click Travel to download a file (e.g. report) to your computer, nothing happens. Try adjusting your browser's pop-up settings.

Written by Hayley Marsden
Updated over a week ago

Resolving Click Travel Browser Issues

What to do when you are having connectivity problems with the Click Travel Application

Written by James Butherway
Updated over a week ago

I haven't received my tickets

I asked for my tickets to be posted to me but I haven’t received them

Written by Richard Box
Updated over a week ago

“Where have my report templates gone?”

We’ve changed who can view report templates. If you no longer have any report templates, ask your team admin to update your access.

Written by Hayley Marsden
Updated over a week ago

"Our domain name has changed, how can we update our email addresses?"

You can update the email addresses of team members who haven't logged in using the Member import and Team member references.

Written by Hayley Marsden
Updated over a week ago

Signing in

Problems signing in

Are you having problems signing in to Click Travel? Find out what to do next.

Written by Hayley Marsden
Updated over a week ago

How to clear your browser cache and cookies

Every now and then, we recommend that you clear your browser's cache and cookies

Written by Hayley Marsden
Updated over a week ago

How to enable cookies

To use Click Travel, you need to enable cookies in your browser

Written by Hayley Marsden
Updated over a week ago

Make sure Click Travel is working OK

How to check Click Travel's service status

Written by Hayley Marsden
Updated over a week ago

The Click Travel sign-in page expires. Why is this?

To get round this, create a bookmark you can use to sign in to Click Travel.

Written by Hayley Marsden
Updated over a week ago

Booking travel

Problems confirming your booking

Find out why a booking can fail, what to do if your booking fails and how to reduce the chances of experiencing a booking failure.

Written by Richard Box
Updated over a week ago

Email

I haven't received an email

Written by Hayley Marsden
Updated over a week ago

Reporting

What to do if the booker and traveller emails are missing from your custom report

We store booker and traveller information in two ways: ID and email. You may need to change your custom report template's column headers.

Written by Hayley Marsden
Updated over a week ago

Uploading and downloading files

How to fix the non-Unicode characters error when uploading a file

Instructions for how to save your csv file in UTF-8 format using Google Drive, Notepad or Microsoft Excel so you can upload it.

Written by Hayley Marsden
Updated over a week ago

Question marks in your custom fields or reports

Seeing question marks in your custom data? The list for your custom field needs to be changed to UTF-8 format and imported again.

Written by Hayley Marsden
Updated over a week ago