Users will now be required to enter an OTP when completing certain sensitive actions, this new feature is being implemented as part of our continued drive towards security and compliance.
During checkout, if an item or the timing of the purchase is considered sensitive, the platform will automatically send a One-Time Passcode to the user's registered email address. Once the user receives the email with their OTP, they can enter it on the checkout page to proceed with the transaction as normal.
The same process will also apply to certain admin actions including member import and exports.
Q: Will I receive multiple OTPs for different baskets or items?
A: No, only one OTP will be sent for all items added during a single session. A session is defined as the period between login and either a logout or a duration of up to 7 hours. After 7 hours or a logout, a new session will begin.
Q: How long is the OTP valid?
A: The OTP is valid for 15 minutes. If the code expires, you can request a new OTP via a link provided in the email.
Q: When will an OTP be required?
Checkout:
If the total value of the basket exceeds £500 and the travel date is within two days.
If the user has spent more than £10,000 within a 24-hour period.
Admin Actions:
When a user attempts to change any details on their profile.
When an admin manually adds a new profile.
When an admin runs a member import.
When an admin runs a member export.
Q: Does the basket value include meal allowance?
A: No, only the service cost of the product selected is included in the amount.
Q: Which email address will the OTP come from?
A: The email will come from no-reply@clicktravel.com
Q: I have entered the OTP code from the email but it is showing as incorrect, what can I do?
A: If you are copying and pasting the code from the email please try just typing it out instead as occasionally a blank character can be picked up when copying and pasting. If this does not resolve the issue please contact our online support team.