Which ticket types are currently available with split ticketing?
All ticket types are available as split tickets (Advance, Anytime and Off-Peak) However Advance tickets are currently only available if the whole journey is available as advance tickets i.e two advance tickets on one split ticket journey.
Which ticket collection types are currently available with split ticketing?
Both E Ticket's and collect from station tickets are available to book with split tickets.
Can I filter the platform to remove split ticketing fare options?
Yes! On the Fare Options filter simply select "No Split Tickets"
How do I refund split tickets?
You can click the cancel button as usual and all of the tickets will be refunded together. Note that there will be two train operating cancellation fees (TOC) one for each ticket but only one Click Travel cancellation fee. Please note Advance Tickets are Non Refundable
Can different ticket types be combined on the same journey?
Yes your journey could include a mix of Anytime and Off Peak ticket types with different restrictions, please check your ticket details carefully. If you have chosen Advance split tickets then both of the tickets on the split will be Advances.
Will I have to change seats during the journey?
Occasionally you may need to change seats part way through your journey, please check the seat numbers on your tickets carefully.
Can London Travel Zones be included on split tickets?
No, this is not possible at the moment. The tickets which include London travel zones must be paper tickets to access the barriers but only E Tickets will be available in this phase of the split ticketing rollout.
This will be rolled out in a later phase.
Why does the Split Ticket Filter not show on every search?
The split ticket filter will only show on the filter bar if there are split tickets available for the requested journey. If no split tickets are available the filter will disappear
Can more than one split be included in a journey?
Unfortunately not, we can only offer one split per journey. This would be a maximum total of two tickets per journey.
Why can’t I combine Advance tickets with Anytime or Off-peak tickets on a split ticket journey?
Advance Tickets cannot be combined with Anytime or Off-Peak tickets on a split journey due to their different rules. Anytime and Off-Peak tickets are refundable, while Advance tickets are not. To maintain flexibility, Advance tickets can only be booked with other Advance tickets, allowing them to be exchanged together.
What happens if one of my Advance split tickets isn't exchangeable?
If one of the tickets in your split booking isn't eligible for exchange (for example, if its value is lower than the £10 admin fee), this won’t affect the exchange of your other ticket (value of admin fee or more). You'll receive a new split ticket booking to replace the old one, but only the exchangeable ticket from your original booking will be refunded.