1 Are you travelling with others? If so, your colleagues and you may share the same ticket reference. Ask your colleagues if they have printed out your tickets already.
2 Did you buy 2 single tickets? If so, we will have sent you 2 confirmations. However, both confirmations share the same Ticket collection reference, so you should enter this into the ticket machine once only. Then, both single tickets print out together.
3 If you still have problems, contact us:
0844 745 2121
You can call us 24 hours a day.