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Hotel billback
International billback Restrictions
International billback Restrictions

For hotel bookings in certain countries, we cannot process billback.

Written by Scott Woolley
Updated over a week ago

Requirements for Overseas Hotel Billback

When making hotel bookings overseas, please keep in mind that some countries may require at least 15 days advance notice to process third-party credit card payments such as billback.

Billback Processed as Normal

The following countries process billback as normal:

  • Austria [AT]

  • Belgium [BE]

  • Bosnia & Herzegovina [BA]

  • Bulgaria [BG]

  • Canada [CA]

  • Croatia [HR]

  • Cyprus [CY]

  • Czech Republic [CZ]

  • Denmark [DK]

  • Finland [FI]

  • France [FR]

  • FYR Macedonia [MK]

  • Germany [DE]

  • Greece [GR]

  • Hong Kong [HK]

  • Hungary [HU]

  • Iceland [IS]

  • Ireland [IE]

  • Italy [IT]

  • Luxembourg [LU]

  • Malta [MT]

  • Netherlands [NL]

  • Norway [NO]

  • Poland [PL]

  • Portugal [PT]

  • Romania [RO]

  • Serbia [RS]

  • Singapore [SG]

  • Slovak Republic [SK]

  • Slovenia [SI]

  • South Africa [ZA]

  • Spain [ES]

  • Sweden [SE]

  • Switzerland [CH]

  • United Kingdom [GB]

  • USA [US]

Use Pay on Departure Instead

We do not operate billback for hotel bookings in the following countries. Please use pay on departure instead:

  • Central African Republic [CF]

  • Cuba [CU]

  • Iran [IR]

  • Libya [LY]

  • North Korea [KP]

  • South Sudan [SS]

  • Syria [SY]

  • Yemen [YE]

  • Zimbabwe [ZW]

Restricted Access to Billback

For any countries NOT listed in the tables above, if the booking is made within 14 days of travel, the only option available is Pay on Departure. Due to the unpredictability of the hotels, billback to these countries can be very difficult to manage. This is why we require more than 14 days advance lead time.

If you have a specific requirement for regular billbacks to be arranged within 14 days in a country not listed above, please contact us. Whilst we cannot guarantee that we are able to facilitate a billback process, we can work with you to look at potential solutions.

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