Trains Traveller Advice
Chris V avatar
Written by Chris V
Updated over a week ago

As per the latest government guidelines, it is now mandatory to wear face coverings when travelling on all forms of public transport in Scotland and Wales whilst in England it is strongly encouraged. It is advisable to check ahead if your travel operator makes it a condition of carriage to continue wearing a face covering.

Train operating companies are continually reviewing their service schedules at this time, sometimes only confirming schedules 7 days ahead. We therefore recommend checking that the service you have booked is still operating via the National Rail website the day before your journey.

If you do need to travel by train, please adhere to social distancing guidelines, we recommend leaving a few seats between you and fellow passengers where possible to ensure at least a 1 metre distance. Attempt to use e-tickets where possible to avoid using ticket machines, and wash your hands thoroughly when you reach your destination.

Government guidance on safer travel using public transport is available here

Some train operating companies continue to have a mandatory seat requirement to their services, this means in order to travel the traveller must have a valid reservation on the service even if they have a flexible ticket. When booking a ticket via the Click Travel platform we will always book a seat reservation when required even if the ticket is flexible, so it’s important that the traveller selects the service that they intend to travel on.

Should the traveller be unable to travel on the original service they can still use their flexible ticket on other services but will be required to obtain a new reservation by visiting the station ticket office before attempting to board the service. Whilst operators will attempt to accommodate flexible ticket holders without a reservation it is possible that at busy times they may be unable to board. For train operators that don't currently offer any seat reservation service they are promoting social distancing guidance on their websites, at the station and onboard their trains.

Advance Tickets are unaffected by these changes and remain valid only on the originally booked service, exchangeable up until the departure time of the service for a fee.

If requiring more specific information related to the Train Operating Company you are due to travel with, we have provided below a link to the top TOCs used by Click guests:

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