How do I book an e-ticket?
Once you've found your chosen journey, you can check if to see if e-tickets are available.
At Checkout, select Ticket Delivery → E-Ticket.
Once checkout is complete, you'll automatically receive an email with a PDF containing your tickets. You'll get one PDF for each passenger and journey.
How do I use an e-ticket?
Simply open the PDF on your device and scan at the gate. If you get stuck, ask a member of station staff for help.
Which routes and trains are available?
Not all train operators, routes and ticket types are supported at the moment. Train operating companies are working hard to support e-tickets on more routes and fares.
Can I store these on my phone?
The email contains a PDF attachment, and the booking contains a link to add to your Apple Wallet.
Got another question?
Ask us via Intercom and we'll get back to you.