Hotel billback allows full service teams to charge the room and other aspects of their hotel stay to their credit account and be invoiced for it later.

Your team can have as many billback policies as you want, allowing you to configure separate billback settings for individual team members or groups. 

Why have multiple billback policies?

You could, for example, give a higher meal allowance to executives, or allow only engineers to billback wifi.

When someone in your team books a hotel, we'll apply the Billback Policy of the selected traveller. Bookers with permission to override hotel billback on checkout can still do so.

Manage your team's billback policies

You can edit your existing policies in Team Admin > Billback policy or choose 'Add a new billback policy' to create a new one.
 

Assign a billback policy to a team member

  1. Assign a policy to individual team members in Team Admin > Members.
  2. Find the member.
  3. Navigate to the Billback Policy tab and select the policy.

Assign a billback policy to a group

  1. Assign a policy to individual team members in Team Admin > Groups.
  2. Choose the group.
  3. Navigate to the Billback Policy tab and select the policy you want for that Group.

What happens if a traveller has multiple billback policies?

If a traveller has multiple billback policies, we will calculate the most generous set of options.

For example if Sam has been assigned a policy that doesn't include a meal, but is also a member of a Group with a policy that does have meal, Sam's billback options will allow them a meal.

This is a new technique so please do use the Intercom messenger in the bottom right corner of this page to give us your feedback.

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