Most organisations have an IT policy in place to enhance the security of your systems. Sometimes this causes strange behaviour in Click Travel such as:
- Problems signing in;
- Having to sign in multiple times;
- Regularly getting error messages when using search or other standard Click Travel features.
1. Are your colleagues having the same issue?
If you’re not the only person in your organisation having this issue, this strongly implies a compatibility issue with your organisation’s IT setup and we recommend involving your IT team as soon as possible. You can send them a link to this article and to the Domain whitelisting and email authentication article to begin troubleshooting.
2. Does clearing your cookies fix it?
If you are having problems signing in, or resetting your password, you may need to clear your browser's cache and cookies.
3. Can you try a different browser?
If you have multiple browsers available or have permission to install a different one this may solve the problem for you. Check the Supported web browsers and operating systems article for one to try, we generally suggest the latest version of Google Chrome.
If your issues continue even in a different browser, this suggests the problem is to do with your organisation’s broader IT setup and will almost certainly need your IT team’s involvement.
The following troubleshooting suggestions may need to be carried out by a member of your IT team who has the authorisation to change these settings on your computer.
Site whitelisting in firewall
If external sites need to be whitelisted in the firewall to be accessible in your browser please whitelist *.clicktravel.com and *.travel.cloud (using the wild card, we use a variety of subdomains).
Local storage not enabled
This must be enabled for the application to work. You can test this immediately by visiting our test page at https://my.clicktravel.com/local-storage-test.html - it should print a statement saying ‘Local Storage is enabled’.
To enable for Internet Explorer
- Navigate to Tools > Internet Options > Advanced > Security > Enable DOM Storage, and make sure the option is checked.
To enable for Google Chrome
- Click on the menu button in the top-right corner of your Chrome window.
- Select “Settings” from that menu.
- Click “Advanced” at the bottom of the page.
- Click on “Content settings…”
- Click on “Cookies”.
- Toggle on the setting for “Allow sites to save and read cookie data (recommended)”.
Site privacy needs to be enabled for *.clicktravel.com and *.travel.cloud to fully work.
To turn this on for Internet Explorer navigate to: Tools > Internet Options > Advanced > Privacy > Sites. Then verify that in the address field, it has *.clicktravel.com.
- *.clicktravel.com and and *.travel.cloud should be trusted sites by your browser so that requests for your data is not interfered with.
To add Click Travel as a trusted site to your Internet Explorer navigate to: Tools > Internet Options > Security Tab > choose ‘Trusted sites’ icon > Sites > Add a site > Enter my.clicktravel.com into the ‘Add this website to the zone box’, and then select Add.