What are penalties?

Penalties provide the fare rules in relation to cancelling or changing a booking after it’s confirmed.

Before booking your flight

To view penalties before confirming your booking, you need to add your chosen flights to your basket. You can then select the arrow icon, followed by the Penalties tab.

After booking your flight

To view the penalties after booking your flight, search for and display your booking, then select the 'Penalties' tab.

Sometimes the rules provided by the airline can be difficult to understand. If you need to clarify any of the rules, you can contact Customer Support for guidance.

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