All Collections
Flight fare rules and penalties
Flight fare rules and penalties

Find out how to view the fare rules and penalties that apply to changes and cancellations made to your flight booking.

Neil Rogers avatar
Written by Neil Rogers
Updated over a week ago

What are penalties?

Penalties provide the fare rules in relation to cancelling or changing a flight booking after it’s confirmed.

Before booking your flight

To view penalties before confirming your booking, you need to add your chosen flights to your basket. You can then select the arrow icon, followed by the Penalties tab.

After booking your flight

To view the penalties (change fee and cancellation fee) after booking your flight, search for and display your booking, then select the 'Penalties' tab.

Sometimes the rules provided by the airline can be difficult to understand. If you need to clarify any of the rules, you can contact Customer Support for guidance.

Did this answer your question?