Penalties provide the fare rules in relation to cancelling or changing a flight booking after it’s confirmed.

To view penalties before confirming your booking, you need to add your chosen flights to your basket. You can then select the arrow icon, followed by the Penalties tab.

To view the penalties (change fee and cancellation fee) after booking your flight, search for and display your booking, then select the 'Penalties' tab.

Sometimes the rules provided by the airline can be difficult to understand. If you need to clarify any of the rules, you can contact Customer Support for guidance.