If the hotel has any questions about the billback instruction, please contact us BEFORE departing the hotel or making any payment to the hotel yourself. You can find our contact number on the billback instruction:

0844 745 2121

You or the hotel can call us 24 hours a day,
7 days a week, 365 days a year.

If you do end up paying the hotel directly, please reclaim the cost via your organisation’s expense claim process. We will not invoice your organisation for the cost. Invoices are triggered by charges being made to the virtual card, which in this situation has not happened.

Before your next trip to a hotel, please read the billback process.

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