We set up the billback arrangement with the hotel in advance of your arrival. However, we know that hotels sometimes overlook the billback instruction. For example:
- The hotel loses the paperwork, or
- The hotel forgets to put notes on the booking, or
- Sometimes, the person on check out just doesn't know what they are doing.
For this reason we provide two support mechanisms for hotel billback:
We attach a copy of the billback instruction to your confirmation email
We advise travellers to take a copy of the billback instruction with them to the hotel. Then, if the hotel claims to have no knowledge of the billback instruction, you can present them with your own copy.
We provide a Support line
You or the hotel can call Click Travel on the number we provide at the bottom of your confirmation email:
0844 745 2121
You or the hotel can call us 24 hours a day,
7 days a week, 365 days a year.