Arranging special assistance

Special assistance can be arranged for a flight by contacting Customer Support.  Most airlines require at least 48 hours notice in advance of your journey.

Travelling with an assistance dog

If you are travelling with a certified assistance dog, you should contact customer support before booking your flight. Customer support will need to contact the airline to confirm they can accept your dog on your chosen flight. Most airlines require at least seven days notice in advance of your journey.

Mobility assistance

If you require mobility assistance, the airline will need to know which service you require from the three levels available:

Travelling with your own wheelchair or mobility device

If you're travelling with your own manual wheelchair, the airline will need to know the approximate weight and dimensions.

If you're travelling with your own electric wheelchair or mobility device, you should contact customer support before booking your flight. The airline will need further information about your electric wheelchair or mobility device to confirm they are able to carry it on your chosen flight.

Visual impairment

If you have a visual impairment, an escort can be arranged to guide you through the airport.

The airline may arrange for you to board the aircraft before other passengers.

The cabin crew will normally provide assistance onboard.  This may include an individual safety briefing and providing a large print or braille safety card.

Hearing impairment

If you have a hearing impairment, an escort can be arranged to guide you through the airport.

The airline may arrange for you to board the aircraft before other passengers.

The cabin crew will normally provide assistance onboard.  This may include an individual safety briefing and headphones compatible with hearing aids.

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