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What to Do If You Have Issues with Your Airbnb Stay

What to Do If You Have Issues with Your Airbnb Stay

If you experience any issues during your Airbnb stay, it's important to document and report them within 72 hours. Follow these steps to resolve the problem:

Laura Bell avatar
Written by Laura Bell
Updated over 2 weeks ago

1. Document the Issue

  • Take photos or videos as evidence of the problem.
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2. Contact Your Host within 72 hours

  • Message your host directly through the Airbnb app to explain the issue.
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  • Keep all communication within Airbnb’s message thread for easier verification and support.
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3. Request a Refund via Click Travel

  • If the issue requires a refund, request Click Travel to contact your host through Airbnb’s Resolution Center.
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  • Provide details of the problem to Click Travel along with photos or videos.
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4. Mediation with Airbnb

  • If no resolution is reached, Click Travel can escalate the issue and mediate with Airbnb on your behalf.

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