We understand that having your full journey in one place makes travel easier. That’s why we’ve partnered with Jyrney to allow you to book taxis directly through the Click Travel platform, with costs billed back to your company just like any other travel booking.
How It Works
Log in to Click Travel using your usual SSO details.
On the homepage, select the Taxi tile.
You’ll be securely redirected to Jyrney, where you can book and manage your taxi journeys.
All taxi bookings made through this route will automatically be invoiced to your company via Click Travel — no need to submit separate expenses or pay the driver.
Support
The Jyrney taxi service is delivered through Jyrney’s own platform and is Not managed by Click Travel. If you need help with a taxi booking, their dedicated customer support team is available 24/7 by Phone and 08:30-17:30 Mon to Fri by Email.
FAQs
How do I contact Jyrney Taxis?
You can contact Jyrney’s Customer Care Team directly on:
Phone: 0345 004 2099
Email: clientservices@jyrney.com
If you’re contacting them about a booking, please have your booking reference ready.
My taxi is late. What should I do?
If your taxi is running late, Jyrney will automatically reassign your booking to another nearby driver and advise you of the new tracking link, You don’t need to do anything.
You can also use your tracking link or the driver’s contact details if you’d like to speak to the driver directly.
How do I cancel my Jyrney booking?
To cancel your booking:
Log into Jyrney through the Click platform
Go to Bookings
Under the Manage tab, click Cancel (X) on your booking
Click Cancel
How do I change my Jyrney booking?
To make changes to a booking:
Log into Jyrney through the Click platform
Go to Bookings
Select the booking you would like to change
Click View/Edit Booking
Select Edit Booking
Amend any of the following- Date and Time/Vehicle Type/Additional Information/Pick Up and Drop off Locations/Flight Numbers/Passenger Name or Phone Number
I can’t log into Jyrney. What should I do?
If you are redirected to Jyrney and then experience an issue, please contact the Jyrney support team directly, as the issue will be with their platform.
If you are not being redirected from the Click platform, please check your browser settings and make sure pop-ups or new tabs are allowed.
If the issue continues, please contact our online support team for help.
I have a question about availability or pricing with Jyrney. Who do I contact?
Jyrney can help with both pre and post-booking questions.
For non-urgent queries (such as pricing or availability), you can use the contact form on their website and a Jyrney representative will get back to you.
For urgent queries, you can call them directly on ****.
How do I make a complaint or provide feedback to Jyrney?
Please use this webform to make a complaint with Jyrney or provide any feedback about your ride. Jyrney aim to reply within 1 business day
Can I connect to Jyrney using the Click Travel Mobile App?
No, the link to Jyrney is only available when logging in to the Click Travel platform using a web browser either on your mobile phone or laptop/desktop.
Why is the final price different to the quoted price?
The quoted price is an estimate due to a number of reasons such as taxi provider change/waiting times and route differences such as road closures.