Accessing Airbnb on Click Travel
If your company policy allows Airbnb bookings, you will see the Airbnb tile on your Click Travel homepage alongside other travel options.
First-Time Booking Checklist
If this is your first time booking an Airbnb through Click Travel, follow these steps before sending your request:
✅ 1. Ensure the Traveller Has an Airbnb Account
At least one traveller must have an Airbnb account.
If none of the travellers have an account, they need to create one at Airbnb.com before booking.
✅ 2. Verify the Airbnb Account
The traveller's Airbnb account must be verified to avoid booking issues.
Follow the verification steps here
To verify your account with Airbnb you will be required to verify your identity
✅ 3. Authorise Click Travel to Book for You
To allow Click Travel to book on your behalf:
Go to This Link
On the Booking permissions page, Click Add a booker and then enter the email support@clicktravel.com
Click Send request.
Click Travel will handle the rest!
✅ 4. Submit Your Booking Request
Once the setup steps above are complete:
Go to the Click Travel homepage
Select the Airbnb Booking tile
Confirm that the traveller has completed the first-time setup steps
Complete the booking request form
Include the Airbnb property URL where possible
Include as much additional information as possible (cost centres, project codes)
Click Submit Request
Your request will then be sent to a Click Travel agent for processing.
If you request contact before booking, or if there are any issues with the property, our agents will get in touch.
💡 Helpful Tip
To avoid delays, we recommend including an alternative property option in case your preferred Airbnb is unavailable.
Airbnb FAQs
Are all Airbnb properties available through Click Travel?
Yes. All Airbnb listings are available to book through Click Travel, subject only to your company travel policy restrictions.
Can I book long-term Airbnb stays?
Yes. Airbnb bookings through Click Travel can exceed 28 days, making them ideal for:
Extended business trips
Remote working
Relocations
Long-term project assignments
Are there any restrictions on the length of stay?
Some locations may have restrictions due to:
Local laws
Country-specific regulations
Host policies
Please review the listing details carefully before booking extended stays.
How will travellers receive check-in instructions?
Check-in instructions are provided directly by the Airbnb host through Airbnb messaging.
To ensure smooth communication, travellers must provide the email address linked to their Airbnb account to the Click Travel Customer Care team.
Travel bookers may also join the reservation as an additional guest using their own Airbnb profile if required.
What happens if a host asks me to sign a contract?
Any agreements between the host and guest must be handled within the Airbnb messaging platform.
Hosts should clearly disclose any contractual requirements within the property listing before booking.
Important:
Never sign agreements or make payments outside of the Airbnb platform.
Who provides support for Airbnb bookings?
Click Travel provides:
Booking support
Amendments
Cancellation assistance
First-line customer support
Please note:
Click Travel does not manage check-in instructions
Click Travel cannot manage special requests handled directly through Airbnb messaging
Do all travellers need to be registered on Click Travel?
No.
For bookings with multiple guests:
The main traveller must be registered on both Click Travel and Airbnb
Additional guests do not need Click Travel accounts
Can names be changed on Airbnb bookings?
No. Airbnb bookings are non-transferable.
If the traveller changes, the original booking must be cancelled and a new booking created.
Are deposits required for Airbnb bookings?
Some Airbnb hosts may request deposits or additional fees, such as cleaning fees.
Where applicable:
These charges are included within the Airbnb reservation total
Click Travel can usually cover these costs as part of the booking
Hosts must not request payment through external websites or links.
Any host attempting to do so is in breach of Airbnb policy and may be reported.
What if I’m having trouble creating or verifying my Airbnb account?
For account setup or verification support, please contact Airbnb directly or visit the Airbnb Help Centre.
Airbnb manages all customer accounts and verification processes directly.
How are damages or accidents handled?
Damage claims are managed directly between the Airbnb guest and host through Airbnb’s Resolution Centre.
Click Travel does not have access to the Resolution Centre.
If a host needs to recover costs, they may:
Submit a reservation price alteration
Request payment directly from the guest through Airbnb
Can Click Travel see personal details on my Airbnb profile?
No.
Click Travel can only view:
Your Airbnb profile image
Messages exchanged within the Airbnb message thread
Travellers can also view messages sent by Click Travel to the host.
How do Airbnb refunds work?
Refunds for cancelled Airbnb reservations are not processed immediately.
Refund timelines can vary depending on:
The host’s cancellation policy
The cancellation date
Airbnb processing times
Other booking conditions
In some cases, refunds may take up to two months to complete.
We recommend reviewing the property cancellation policy before booking to understand refund eligibility and timelines.